Question 1

How do I place an order?

Accepted Answer

You can place an order through our website by selecting the desired products and following the checkout process. We also accept orders by phone during business hours.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship our teas internationally. Shipping fees and delivery times may vary based on the destination.

Question 3

How long will it take to receive my order?

Accepted Answer

Domestic orders typically take 3-7 business days to arrive. International orders can take 7-21 business days depending on the location and customs processing.

Question 4

What are your shipping rates?

Accepted Answer

Shipping rates are calculated based on the weight of your order and your location. You can view the shipping costs during the checkout process before completing your purchase.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Question 6

Can I return or exchange my purchase?

Accepted Answer

We do not accept returns but if you are unhappy with your product we are able to offer a discount on future order.

Question 7

How should I store my tea?

Accepted Answer

To preserve freshness, store your tea in an airtight container in a cool, dry place away from direct sunlight and strong odors.

Question 8

How long does tea last?

Accepted Answer

Properly stored tea can last up to two years, although it is best enjoyed within six months to a year for optimal flavor.

Question 9

Do you offer a subscription service?

Accepted Answer

Yes, we offer a tea subscription service. Subscribers receive a curated selection of teas delivered monthly. You can customize your subscription to include your favorite types of tea.

FAQ

We hope this FAQ section answers your questions. If you have any other inquiries, please feel free to reach out to our customer service team. Thank you for choosing our tea!