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  • Can I return or exchange my purchase?
    We do not accept returns but if you are unhappy with your product we are able to offer a discount on future order.
  • How do I place an order?
    You can place an order through our website by selecting the desired products and following the checkout process. We also accept orders by phone during business hours.
  • How should I store my tea?
    To preserve freshness, store your tea in an airtight container in a cool, dry place away from direct sunlight and strong odors.
  • Do you ship internationally?
    Yes, we ship our teas internationally. Shipping fees and delivery times may vary based on the destination.
  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
  • What are your shipping rates?
    Shipping rates are calculated based on the weight of your order and your location. You can view the shipping costs during the checkout process before completing your purchase.
  • How long will it take to receive my order?
    Domestic orders typically take 3-7 business days to arrive. International orders can take 7-21 business days depending on the location and customs processing.
  • Do you offer a subscription service?
    Yes, we offer a tea subscription service. Subscribers receive a curated selection of teas delivered monthly. You can customize your subscription to include your favorite types of tea.
  • How long does tea last?
    Properly stored tea can last up to two years, although it is best enjoyed within six months to a year for optimal flavor.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

We hope this FAQ section answers your questions. If you have any other inquiries, please feel free to reach out to our customer service team. Thank you for choosing our tea!

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